Frequently Asked Questions

Yes! We offer free shipping on all orders over $99 CAD within Canada and the USA.

Orders are shipped on every Monday and Thursday. If you place an order on Monday or Thursday, it will be shipped on the next scheduled delivery day.

All orders are shipped via Canada Post, USPS, and ChitChat. An email will be sent to you once the shipping label is created.

Yes! we use Canada Post and USPS services for shipment to any country, so please do not worry if you are far away from Canada – we can ship to you! Delivery times may vary.

All orders over $99 automatically come with a tracking number within USA/ Canada. For order under $99 within Canada, you can select "UNTRACKED" or " TRACKED" shipping option at checkout. However, if you have selected "UNTRACKED", we are not responsible for any lost or damage items. Hence, it is advisable to opt for the "TRACKED" option.

We offer customized design jewelry. Feel free to contact us through our social media to discuss your custom design ideas. Our team will be happy to assist you in creating a unique piece.

We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, please refer to our Return & Exchange Policy for detailed

  • Instagram: crystal.bc
  • Email: bccrystal20@gmail.com

Contact form